Return policy

E-SHOP

The Customer may notify NATAN within 15 calendar days of receiving the Product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons.

Should a Customer notify NATAN that they wish to revoke their contract to buy, they must do so within 15 calendar days after receiving the Product.

The right to revoke in respect of Products delivered only applies provided the Product is also actually returned within 14 calendar days of the Customer notifying NATAN that they wish to revoke their purchase. The Product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original sales invoice (of which the Customer retains one copy). Any returns for which the sender cannot be identified will be refused. After the 15 calendar days, NATAN can no longer accept returns and will return them to the sender. No returns can be accepted physically via NATAN stores.

Returns must be sent to the address below, which is also stated clearly on the return document.

NATAN Brussels / Rue de Namur 78, 1000 Brussels, Belgium

The costs and risks involved in returns will be borne by the Customer.

Customers may send returns back to us at own cost, with a carrier of choice.

Purchases will be refunded within 15 calendar days of NATAN receiving returns in good time, provided all conditions as specified above have been strictly complied with. Under no circumstances can the amount repaid ever exceed what the Customer actually paid.

Purchase will be refunded within 15 days of cancellation. NATAN reserves the right to postpone refunds until the goods have been received. 

Such refunds will be made as follows:

If a Customer has paid for their order by credit card, having examined the Products returned, the credit card the Customer used to pay for the products returned will be credited. The Customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the Customer paid for their order by some other form of payment, the refund will be made by being credited to the bank account number they stated on the invoice.

IN STORES

E-shop purchases cannot be returned in stores.

Non-discounted Products purchased in NATAN stores can be exchanged within 15 calendar days at any NATAN store, with presentation of the receipt and in the same condition as when purchased.

In the event of the return of a non-discounted in-store purchase, a refund is not issued; Instead, a voucher is offered, provided that 15-day period is respected and the item is in the same condition as when purchased.
The voucher is valid for 12 months. Vouchers cannot be used on discounted Products.

If a Customer wishes to exchange or return an in-store purchase (for a voucher) in a NATAN store in another country, this can be accepted, but the return or exchange receipt must be issued in the original store for accounting reasons.

Discounted Products cannot be exchanged nor returned.